Customer Service Executive, Northenden, South Manchester

The Role:

My client in Northenden, South Manchester is seeking Customer Service Executive’s. As the first point of contact for all customers we require confident and empathetic individuals to join our customer services department. As a predominantly inbound department your role will be to resolve a range of customer enquires including billing queries, fault diagnostics and broadband issues. Some outbound calls will be made when necessary, primarily providing fault updates and courtesy calls. In addition you will liaise with wholesale suppliers for fault resolutions and engineer appointments. This role offers excellent variety and the opportunity to develop your skills.

Requirements:

To be considered for this position, applicants should ideally have experience working in customer service roles. Applicants should be able to demonstrate excellent customer care and service skills and an ability to build rapport with customers. Strong organisation skills and capability to multi task are also necessary. Full training in all areas is provided

Salary: £12k - £14k + bonus + 2 pay reviews per year, working Monday to Friday, 9am – 6pm

£12k £14k DOE

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